UNDER WHAT CIRCUMSTANCES DOES COLOR PRINT ACCEPT PRODUCT RETURNS?

Our products are highly customized and crafted to meet the unique requirements of each client, making them unsuitable for resale to others. In the event of any issues with a product, customers are encouraged to contact Color Print’s customer service at sales@colorprint.ae within seven days of receiving their order.

Returns will only be accepted once they have been approved by our customer care division, and Color Print accepts returns solely for issues related to printing quality and consistency.

HOW TO INITIATE A RETURN?

If you need to file a complaint with our customer care department, one of our customer support specialists will contact you within 1 or 2 working days. If your request for a refund or further inspection is approved, you will be provided with an inquiry tracking ID for the next steps.

To return items to Color Print, all mailed items, including samples and invoices, must be accompanied by the provided return label. If your return is accepted and approved, Color Print will arrange for the remaining amount to be refunded to your online bank account.

RETURNS ON DIGITALLY PRINTED PRODUCTS

If, unfortunately, you receive damaged, defective products, or items with incorrect specifications in your personalized packaging (excluding text and content specifications as described in our product descriptions), please contact our team at sales@colorprint.ae. We are here to assist you in resolving any issues.

Refunds can only be issued if the items you purchased are found to be defective due to manufacturing issues. In case of dissatisfaction, please reach out to us, and we will make every effort to make things right.

Note: To avoid disappointment, we recommend ordering a sample item to test our service before committing to a larger order. Given the wide range of applications for our products, we do not make specific recommendations and disclaim responsibility for:

•              The use of specific apps;

•              The results of specific applications; and the appropriateness of specific applications. Before making a purchase, the buyer is advised to determine whether the seller’s goods are appropriate for his or her specific needs and to thoroughly examine and review each item before using it.

We advise buyers to determine if our products are suitable for their specific needs and to thoroughly review each item before use.

PAYMENT, ORDER PLACEMENT, AND CANCELLATIONS

Payments for orders will be processed in AED (United Arab Emirates Dirham). Due to the custom nature of our printing products and services, we will only begin work on your orders after receiving full payment, including all associated costs, fees, and postage and handling charges, via credit card, debit card, cheque, cash, or authorized payment forms on our website.

Clients are required to approve proof of the printing products or other services ordered as part of the order placement process, whether it is an electronic file or a paper copy. Once proofs are approved, printing jobs are sent to the press, and no alterations to artwork files, descriptions, or printing turnaround times are allowed until the client has approved the print job and it has been processed.

Orders can be canceled within four hours of facts being accepted, subject to a cancellation fee of 6% of the entire order amount or whichever is higher. Orders placed after the 24-hour window will also incur cancellation fees.

In the event of a cancellation, a 50% premium of the total order amount will be charged to cover pre-press work and associated costs. Please note that we cannot guarantee cancellations after the 24-hour deadline has passed.